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TalentWeb Inc 13/03/2020

Technical Support Engineer

Ref #: 520
Location: West Sacramento Sacramento 3112 O Street California 95816
2020-06-13
Salary: $65,000
Sector: Business Support
Type: Permanent

TalentWeb Recruitment & Staffing is searching for a Technical Support Engineer for a full-time direct-hire position in West Sacramento. This is a M-F in office position providing technical support to a nationwide customer base. Must have the ability to work occasional Saturdays.

Responsibilities:

  • Contributes and influences best practices in development, implementation, and continuous improvements of critical software and systems.
  • Facilitates process improvement teams as needed including support and QA.
  • Provides technical assistance as needed (code analysis, architecture analysis, etc.)
  • Leads and drives the establishment and acceptance of software and process performance.
  • Rigorously challenges performance implementation and continuous improvement to ensure positive change.
  • Develops the measures and controls required to assess current capabilities and help improve capabilities as required.
  • Determines critical processes and variables to be monitored and controlled.
  • Works with key “Platinum” customers to ensure stability and oversight.
  • Performs other related duties as assigned.

Requirements:

  • Bachelor’s Degree in Computer Science or related field
  • Light experience as a developer (including school and personal projects)
  • Ability to Interpret product architecture and system design
  • Strong and demonstrable experience with troubleshooting and debugging of public facing & private REST APIs
  • Strong and demonstrable experience developing, troubleshooting and debugging third party interfaces.
  • Track record of building and maintaining excellent working relationships with peers across organizations (QA, Development, PM, UX, etc)
  • Track record of delivering excellent customer experiences
  • Knowledge of build systems and software integration systems
  • Excellent problem solving, communication, organization and interpersonal skills
  • Analytical thinking - able to simplify complex problems, processes or projects into component parts explore and evaluate them systematically
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