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TalentWeb Inc 12/07/2021

DevOps Manager

Ref #: 623
Location: Remote Sacramento 3112 O Street California 95816
2021-10-12
Salary: $150,000
Sector:
Type: Permanent

TalentWeb Recruitment & Staffing is searching for a DevOps Manager for a full-time, direct-hire, 100% remote position. This key individual will manage Change Management, Release Management, Configuration Management and Tier 3 support for applications.



Responsibilities:

  • Manage the production support team
  • Provide metrics and reporting on the health of the production and UAT environments.
  • Mentor production support engineers
  • The team does release and configuration for UAT and PROD environments. This requires an understanding of CICD tools and cloud technologies.
  • Creating and running UAT/PROD database scripts and updates (bash and sql scripting)
  • Coordinating and configuring new environment setup
  • Manage and support UAT and Production application deployments 24x7
  • Conduct quality testing on UAT and Production deployments
  • Own the Infrastructure Change Management Process (adding change requests, communicating to CAB, facilitating CAB meetings etc.)
  • Troubleshooting any issues in UAT/PROD environment
  • Monitoring system and application performance daily/monthly/real-time to help identify and resolve any issues using Logic Monitor and Sumo Logic.
  • Level 3 application support
  • Work cross functionally with Cloud Operations, Development, Quality Assurance and L1/2 Application Support
  • Engage in internal issues reviews and client calls, when necessary
  • Maintain interaction within entire organization and third party related entities
  • Assist in support hours of operation and off-hour production emergencies, including participating in an on-call rotation
  • Perform level of effort estimates for assigned tasks and change orders
  • Revise client identified issues and contribute to SOW’s and Tech Specs as required
  • Help stabilize and operationalize new products from R&D into Production
  • Identify root causes of technical issues in Production and assist with the creation of RCA reports
  • Design and develop solutions to fix identified problems
  • Interact with project teams for new products development giving insights from technical issues of previous products
  • Create documentation for supporting production support
  • Study and recommend corrective solutions for enhancing efficiency


Requirements:

  • 5+ years of experience of doing production support in a 24x7x365 SaaS environment
  • 2+ years managing technical teams
  • Excellent troubleshooting skills
  • Strong Database experience with MS SQL and/or Oracle
  • Experience working with SOAP/RESTful web services
  • Working knowledge of Linux OS & Scripting
  • Understanding of Infrastructure as Code (IaC), preferably Ansible.
  • Working knowledge of Windows OS & Powershell Scripting
  • Demonstrated skills with performance testing and tuning at all levels including at the API level
  • Experience managing a change management process
  • Understanding of SLDC’s
  • Experience with CI/CD systems, preferably with Jenkins and AWS Code Deploy
  • Understanding and experience working in a cloud environment, preferably AWS.
  • Experience working in an Agile Scrum environment
  • Ability to communicate technical subjects to a wide variety of audiences
  • Self-motivated and able to work in a small team with minimal supervision
  • Driven, able to meet deadline requirements and project deliverables
  • Excellent verbal and written communication skills
  • Team player, ability to work well with all levels
  • Ability to support flexible schedules in support of maintenance windows
  • Bachelor’s degree in computer science or related field of study or equivalent work experience
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